Each Cece DuPraz order is custom-made to be as unique and special as the individual it's created for. With this in mind, please allow 3 weeks from the order date for your shipment to leave our doors—we strive to be as efficient as we are meticulous but will never sacrifice quality for speed. If we encounter any unusual delay while processing your order, we will contact you ASAP. Remember, patience is a virtue! And all good things come to those who wait!
Order Processing for your own Bespoke Items
It is important to note, to please allow 3 weeks from the time WE receive your items at Cece DuPraz headquarters, until the time that your items are kissed and leave our doors to return home to you.
At this time we are accepting Visa, Mastercard, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.
We are not required to collect sales tax on any orders shipping outside the state of Massachusetts. For all orders shipping to Massachusetts a sales tax of 6.25% does apply.
Shipment and Fulfillment
Shipments within the US and Canada are done via UPS therefore we do not ship to PO Boxes. We ship from our headquarters in Marblehead Massachusetts, approximate standard shipping time is 5 business days from fulfillment of order. You will receive an email with a tracking number when your order has been shipped. We cannot guarantee delivery dates, we are only responsible for the time it takes to create every Cece DuPraz kissed order. If you would like to expedite shipping, please choose UPS 3 day select, UPS 2nd day air or UPS next day air.
For shipping outside the US and Canada, we use UPS Worldwide Expedited where available. Please note, Cece DuPraz is not responsible for any customs fees or dues, those will be passed on to the customer directly.
(No) Return Policy:
Cece DuPraz strives for customer satisfaction- we want you to love your purchase and we want your recipient to love you a little more by receiving it! Your Cece DuPraz-kissed item is designed for you and only you, and therefore we are unable to accept returns. Please take time to proofread all spelling and typing as all sales on bespoke items, sale items and monogrammed items are final.
While we strive for perfection, we’re still only human and occasionally an error can occur! In the event that your item is damaged, defective, or incorrect due to our error (this does not include negligence in proofreading of the order on the customers end), please contact us within 3 days of receipt and we offer the following reimbursement: For a Cece DuPraz item we will fully replace the item ASAP. For Cece DuPraz bepoke monogramming services, which includes customers own materials, we can not accept responsibility for mechanical error. We would do our best to provide an amicable solution if there is a problem but please note, that we are not responsible for damage to a customers material in the monogramming process. By sending us your item, you agree to this condition. Please keep this in mind when using our services, as we are working with machine embroidery vs. hand embroidery therefore greater risk of mechanical error.
WHAT DO WE DO WITH YOUR INFORMATION?
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.Privacy Statement here.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org.