Each personalized embroidery order is hand stitched in our studio in Marblehead MA. Please allow 3-5 business days for your order to be processed, designed, packaged & shipped back to you or to the gift recipient.
All orders are shipped via UPS ground, unless otherwise specified to rush our embroidered goodness your way!
When your order ships, you will receive an email confirmation with your tracking number.
All Cece DuPraz orders are packed with a packing slip without pricing information. Gifts may be gift wrapped by adding "gift wrap" at checkout.
Due to the custom nature of our products, we are unable to accept returns of any personalized items.
Just email us at firstname.lastname@example.org and we will be happy to help!
We do not offer this service at this time.
We recommend treating all embroidered items gently to ensure a long life. Hand washing is best, or gentle cycle wash, lay flat to dry, and low heat iron to refresh. If you have a question about a particular item, please do not hesitate to contact us.
You can contact us through our contact page! We're happy to help.